Req ID: 41680
Department: Insto Ops Onboarding
Division: Institutional
Location: Auckland
Mō te tūranga - About the role
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
The Senior Manager, Implementation is critical to making this happen and key responsibilities of the role will include the following:
Lead a team of Implementation Managers who undertake customer transition management and implementation projects in support of Transaction Banking key performance targets
Work collaboratively with key stakeholders to manage critical customer relationships and ensure the wider team owns end-to-end implementation processes to support all stages of delivery
Provide timely resolution of customer issues and enquiries during implementation and act as an escalation point for the broader team
Develop, present and pitch digital solutions to customers, along with Sales, to win new mandates for the Institutional business
Oversee project allocation for the team, ensuring capacity and capability of the team are best utilised and well managed
Role Location: Tāmaki Makaurau - Auckland
Role Type: Permanent Fulltime
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Leadership behaviours aligned with our New Ways of Leading and strong experience in achieving results through others and in coaching and people development
Knowledge of Transaction Banking Products and a strong technical background – an understanding of ANZ’s web, host to host and SWIFT platforms and payment systems
Consulting skills, stakeholder management and influencing skills for both internal and external.
Demonstrated ability to work under pressure in an accurate & timely manner with ability to reprioritise work to meet changing demands
Excellent planning and problem-solving skills
Highly developed communication skills both oral & written
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
Recruiter Please update with country specific content.
Job Posting End Date
11/07/2023, 11.59pm, (Melbourne Australia)
