Description
Your dream job does exist.
Discover it at Vodafone!
Join our journey as we connect for a better future. Ready?
We are looking for a Fixed Services Billing & Charging Operation Specialist
First things first: Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.
Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life:
- Earn customer loyalty: Small things do matter.
- Experiment, learn fast: Just take the chance.
- Create the future: That’s possible.
- Get it done, together: It’s up to each of us to make it happen.
Here, everyone can feel free to be themselves and express their ideas.
We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
Why is this role really critical to us?
The main responsibility of the role is accountable for managing operational activities and support for Fixed Billing & Charging Applications, also responsible for all billing application related actions of new projects.
How will you spend your time at Vodafone?
- Day-to-Day Operational Activities of Billing & Charging Service
- Keeping systems within the minimum service failure time
- Accountable for system performance, including quality capture and assessment and also taking necessary actions
- Perform troubleshooting in case of emergency or operational needs
- Analysing the root cause of the incidents, and propose process improvements
- Responsible to solve cases in KPI for escalated tickets
- Perform periodic maintenance processes and works according to business requirements
- To analyse technical specifications for the integration of new services
- Incident & Customer Ticket Management
You are just the person we’ve been looking for, if you have:
- B.Sc. in in Computer, Electronics/Telecommunication Engineering or in a related discipline
- Good command of speaking/ writing/reading English
- Experience in relational DB operations
- Knowledge in UNIX shell scripting and PL/SQL
- Military service should be completed for male candidate
Get to know us
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
This role has a #Hybrid working model
Wait for it: Our benefits!
We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
#LI-Hybrid
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
