At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us.
We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Surf. Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts.
Main Job Purpose:
People partner – Oman, Kuwait, Qatar & Bahrain is the primary contact for all Line Managers and employees regarding all queries relevant to HR systems and processes, spanning on-boarding, payroll, leave, travel, exits & issue escalations. They work with various teams in HR, Legal, etc. to enable a flawless end-to-end employee experience for employees' day to day HR needs. People Partner is responsible for ensuring that employee policies, practices, and programs are consistently applied across client groups and the company.
People partners’ partner with Expertise teams on policy updates. The role is accountable for knowledge management and feeding insights into enhancement of artificial intelligence of the technology platforms. Assist with the quality assurance service to the business in order to ensure that products produced by the company are fit for use by the consumers according to Company’s specifications and standards. Drive zero defect culture within the organization.
Key Responsibilities:
- Work closely with all business functions across Kuwait, Oman, Qatar, and Bahrain.
- Guiding employees on Policy related queries, helping with HR system tool usage.
- Travel policy guidance and implementation for domestic travel and transfers.
- Liaise with Global mobility for international assignment cases to enable smooth experience for transfers.
- Resolve employee pay and benefits queries/grievances.
- Stakeholder management on employee moves.
- Facilitate adoption of self-service and informational channels with employees
- End to end actions on employee’s movements/life cycle and make it as WOW moment.
- Manage Pre-onboarding of new hires.
- Day 1: Induction and on-boarding responsibilities, with support of recruiting team where necessary
- Single point of contact for the payroll queries
- F2F/virtual meetings with employees to support on benefits queries.
- Visit locations where needed to support Blue Collar employees.
- Clear understanding on local labor laws in Kuwait, Oman, Qatar, and Bahrain.
- Liaison with Government labor departments.
- Maintain employees’ contracts/documents.
- Support on external/internal audit.
- Support business on various reports.
- Manage GOSI/PASI for employees.
- Support the team with ad-hoc projects.
- Process HR related invoices and expenses.
- Responsible for monthly payroll inputs.
- Manage all ServiceNow tickets, including Knowledge management, and writing knowledge articles basis experience from employee queries.
Qualifications & Experience:
- Bachelors’ Degree in Business Administration or Relevant.
- 2 – 3 years' Experience in HR Service, operations experience, preferably within factories
- FMCG Experience.
- Excellent command in spoken and written Arabic & English.
- Proficient & broad understanding of HR systems, processes, and 3rd party providers.
- Solid Experience in using MS Office 365 (Excel, PowerPoint, Access, OneDrive, Outlook, SharePoint etc.); advanced proficiency in Excel required.
- Superior interpersonal and communication skills.
- Solid customer service and relationship management skills.
- Experience participating in mediations is required, as well as playing a part in alternative dispute resolution.
- Comprehensive knowledge of employment laws and regulations required.
- Ability to anticipate needs and solve problems proactively.
- Ability to work independently and Team player as well in a dynamic and rapidly changing environment.
- Customer-focused mindset and ability to provide excellent service to employees.
- Ability to think creatively and problem-solve in an exciting manner.
- Excellent communication & presentation skills.
- Strong relationship and stakeholder management skills.
Who we are looking for:
- Excellent in analytical thinking
- Exceptional organizational, Multitasking and attention to detail skills.
- Strong project management skills.
- Strong ownership and communication skills and bias for action.
- Fast learner with a growth mindset.
- A strong sense of ownership and accountability.
- Analytical and grounded in reality.
- High level of resilience and problem solving.
- Curiosity: A customer centric mindset.
- Ability to perform under pressure.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
