Job Description
We are looking for an IT Support Assistant to take responsibilities of users support and to work with ICT Teams in Australia and Sweden in relation to network, email and server systems management as well as maintaining all software, hardware facilities to make sure that technical support is properly provided to all staff.
- Support end users (laptops installation and setup, issue troubleshooting, …)
- Maintain and guarantee up time for IT infrastructure network and system (Windows servers, devices, software)
- Monitor the performance of network and server services.
- Diagnose and troubleshoot technical issues
- Maintain technical documentation of network and server services.
- Document input and report.
- Inventory management.
- Paperwork and document monitoring (delivery notes, …).
Requirements
A University qualification in Computer Science or a related degree, with:
At least 2-year experiences as IT Helpdesk/ IT Support position, manage assets.
- Experience with computer-savvy and well-versed in Microsoft products
- Experience in setting up and maintaining open-source server services (KVM, DNS, LDAP, RADIUS,)
- Ability to multi-task and can work under deadline pressure.
- Strong interpersonal and customer service skills
- Passion in developing career in a professional and multicultural work environment
- Proactiveness, positiveness and high teamwork spirit.
- Good English communication
Having following IT-related certificates would be a plus:
- Microsoft products
- Cisco CCNA
- Linux
Benefits
At DEK Technologies you will find yourself in an exciting career with:
Compensation & benefits:
- Attractive compensation and benefits you will love.
- Annual health check-up and Extra 24/7 Health and Accident Insurance applied from the 1st day of joining.
- Loyalty bonus for long-term employees such as Cash bonus, Gifts, Extra insurance, and Extra leave.
Career advancement
- Onsite Program, Exchange Program and Office Transfer Program.
- Diverse offline and online technical workshop, soft skills training sessions and health talks.
- English courses taught by DEK’s English teacher.
- At DEK, there are many different possible career paths. You can also tailor one for yourself.
Work environment
- 40 flexible working hours per week from Monday to Friday.
- Annual Trip, Family Day, Year End party, BBQs party, Team Building, Release Celebration, Mid-Autumn party, Christmas party, Thank You party, etc.
- Football Club, Badminton Club, Running Club, Music band, etc.
About Us
DEK Technologies is a professional organization that places high value on people and the individual competence that they contribute. People enjoy working at DEK. They enjoy the team camaraderie, flexibility, opportunities for travel, and feeling part of the company’s success. Come and be a proud, integral part of helping our international customers develop the latest products that are sold globally and used by millions of people around the world. With offices situated in Melbourne Australia, Stockholm Sweden, Rome Italy, and Ho Chi Minh City Vietnam, you too can be a key part of our success
Job Information
Industry
IT Services
City
Ho Chi Minh
State/Province
Ho Chi Minh
Country
Vietnam
Zip/Postal Code
70000
