Welcome & Service Assistant [United Kingdom]

 

As the Welcome & Service Assistant, it’s your role to ensure that every aspect of our visitor’s experience is going to be a delight! We welcome enthusiastic flexible people who are willing to support one another across the whole portfolio, to ensure cover is available during holidays, training etc.

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is based on 660 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

What it's like to work here:This post will be largely based at the Botallack Counthouse with occasional support to other west Cornwall mining sites such as Levant and East Pool Mine. On the wild Tin Coast, the famed Crowns engine houses cling to the foot of the cliffs in a landscape transformed by its industrial past. Part of the Cornish Mining World Heritage Site, and the filming location for Wheal Leisure in BBC's Poldark, from here Cornish miners changed the world.

To find out more please visit: Botallack | Cornwall | National Trust

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (660 hrs py)

 

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