Concierge Shiftleader
- Manage overall guest services including greeting guests, providing the hotel info and local vicinity info and maintaining the appearance of lobby quality.
- Lead the team during the absence of supervisor.
- Respond to guest complaints, conduct research to develop such as price conflicts, insufficient information flow etc.
- Lead and motivate team members demonstrating by examples.
- Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are in the same standard.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the standard level of service and that they can competently complete their job and that they know what is expected from them.
1. gesutohenoAi Zan , hoteruQing Bao toDi Yu Zhou Bian Qing Bao noTi Gong , robinoPin Zhi noWei Chi nado, gesutosabisuQuan Ti woGuan Li.
2. supabaizagaBu Zai notokinichimuworidosuru.
3. gesutonoKu Qing niDui Ying shi, Jia Ge noJing He , Bu Shi Fen naQing Bao noLiu renadowoKai Fa surutamenoDiao Cha woShi Shi.
4. demonsutoreshiyonsuruchimumenbawoDao ki, yaruQi woQi kosaseruMo Fan tonaru.
5. chimunotoreninguniJi Ji De niCan Jia shi, Zheng Shi natoreningusetsushiyonwoCu Jin shi, subetenochimumenbagaTong ziJi Zhun niarukotowoQue Ren surutamenoziyobutoreninguwoShi Shi.
6. chimumenbatogesutoniZhi noGao isabisutokasutamakeawoTi Gong surutameniGe Xin De katsuChuang Zao De deari, Gai Shan notamenoXin shiiaideayaTi An woGong You surukotoniyori, hoterutochimuniGong Xian.
7. Xin shiichimumenbanotoreningunoYuan Hua naDao Ru toCu Jin niZe Ren woChi chi, Bi ragaBiao Zhun reberunosabisunitoreningusare, Bi ragaYou Neng niShi Shi woWan Liao deki, Bi raniHe gaQi Dai sareteirukawoZhi tsuteirukoto.
Qualifications Concierge
What we are seeking for.
- Ability to read, write, listen or speak English and Japanese clearly.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
- Interpersonal skills to provide overall guest satisfaction.
- Learning and visual ability to observe and detect signs of emergency situations.
- 3-year of related working experience preferred.
- Have knowledge of local vicinity or willing to acquire it.
- Willing to lead the team and develop the team members as professional concierge.
Xi Wang suruRen Cai :
1. Ying Yu toRi Ben Yu Liang Fang denokomiyunikeshiyonNeng Li (Du mi, Shu ki, Wen ki, Hua su)
2. Shi Du niFu Za nakonpiyutashisutemuwoShi Yong shiteQing Bao niakusesushi, Zheng Que niRu Li suruNeng Li.
3. Nei Wai noGu Ke niXiao Guo De niDui Chu suruNeng Li. sonoZhong niha, Nu riwoHe rage, Zheng Que naQing Bao woShou Ji oyobiFen Xi shi, Dui Li woJie Jue surutameni, Gao Du naRen Nai Li , takuto, Wai Jiao woBi Yao tosurumonomoarimasu.
4. Quan Ti De nagesutoMan Zu Du woTi Gong suruDui Ren sukiru.
5. Jin Ji Shi Tai noZhao Hou woGuan Cha oyobiJian Chu surutamenoXue Xi oyobiShi Jue Neng Li.
6.3Nian Yi Shang noGuan Lian suruShi Wu Jing Yan gaWang mashii.
7. Di Yuan noZhi Shi gaarumataha, De youtosuruYi Zhi gaaru.
8. chimuwoQian Yin suruYi Si gaari, purohuetsushiyonarunakonshieruziewoYu teruYi Si gaaru.
